The FinalSite Connect service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With the FinalSite Connect service, authorized users can send thousands of voice, text and email messages in minutes. Only authorized officials are allowed access to the system.

Authorized officials use web a web or mobile interface that can send voice, text and email messages which are delivered quickly to individual phones and email addresses in the notification database.

Any message regarding the safety or welfare of our community would be disseminated using the FinalSite Connect service as well as community outreach on matters of importance to the community.

Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside the city or affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens.

This system is a significant enhancement to existing means of communication and is replacement for the emergency call systems we have used in the past.

The call-in information line 818-224-1600, will still be available. Also, TV and our city web site will continue to broadcast important announcements.

It is our intention and hope that every residence and commercial facility in our community be included in the emergency notification database, this is normally a home phone number provided for emergency notifications. For businesses, we only store one main phone number. For residents, we may have more than one number that belongs to you in the database. Additionally, you may request to have a cell phone or secondary number be entered into our database for priority calling and text messaging which is often where people prefer to receive notification.

Yes, we encourage you to enter your cell phones as secondary phone numbers in the database and encourage you to request that your number be included. This allows you to be reached if SMS or text messages are included in the notification.

FinalSite Connect takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. FinalSite Connect only utilizes secure transmissions with its customers. No confidential information is ever transmitted between FinalSite Connect and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. FinalSite Connect also retains an external, independent security firm to perform annual security audits.

The caller-ID number for calls generated by the FinalSite Connect service will be the same as the City Hall number: 818-224-1600. In addition, every message will begin with the same standard announcement: “Hello, this is ______ calling with an important message from the City of Calabasas.” The message content will follow this standard introduction.

There are several varieties of call screening devices which use differing protocols for screening. In general, the system has been found to work with these devices; but, some may require some type of pre-programming to allow our city’s telephone number to pass through. We may conduct periodic test to assure that messages are being delivered to numbers in the notification database.

For non-residents or owners who reside out of our city, you may provide an additional phone number to be included in our database to contact during certain situations. In general, calls are sent to the primary number only, but we also have the ability to call multiple numbers for each resident or business when requested by the resident or business. Please contact our city hall at 818-224-1600 to provide us with that information.

When adding address information to the system, it is not necessary to add a suite or apartment number to the system. Mail will not be sent based on addresses entered into the system and address information is only used if calls need to be sent to specific geographic areas within the City.

Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number and SMS or text messages only to cellular phones.

Yes. The area code does not impact whether or not a call is made.

For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for No-answer and Call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call.

Yes. Please contact us at 818-224-1600 to change the phone number in our notification database.

Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.

Repeating or looping of messages happens when the system detects excessive noise in the background. This can be caused by loud radio/television volumes, people talking, or busy traffic noise. When you receive the next call, say “hello” once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.