Current Service Providers

Depending on geographic location, Spectrum, Dish Network and Direct TV all provide a variety of television video services within the City of Calabasas. Charter Communications and Time Warner Cable provide television video services that are wired directly to the home or business and operate under a State of California Franchise. Dish Network and Direct TV provide television video services over the air and are regulated by the Federal Communications Commission. All of the services are provided for a fee and the City of Calabasas does not regulate and/or promote the use of any service provider.

In some areas of the City, some residents may be able to receive over the air television if they have the proper equipment.

State Franchisee Information

• Digital Infrastructure and Video Competition Act (DIVCA) - Frequently Asked Questions
• California Legislative Information
• CPUC Information Center

Potential Additional Service Providers

AT&T did have plans to offer their U-Verse television video service in the City of Calabasas. However, AT&T has stated that they have indefinitely postponed the project within the City for financial reasons.

Communications & Technology Commission

The Calabasas City Council formed a Communications and Technology Commission to work with the Communications Department to monitor television video service providers and telecommunications in the City of Calabasas.

To register a television video service complaint with the City, please call 818-224-1636 or email us with your television video service provider, problem, name, address and phone number. You may contact the television video service companies directly at the websites, addresses and phone numbers below.

Under the new Commercial Advertisement Loudness Mitigation (CALM) Act, commercials can't be louder on average than the programs they accompany. But the rules don't say the volume must be level from the beginning to the end of the ad.

If you have a gripe, you can file a complaint with the Federal Communications Commission. You can also contact the television station, pay-TV provider, programming network or the advertiser. Be sure to include specifics, such as the name of the advertiser, the date, time and network.

Filing a Complaint

• Online: go to fcc.gov/complaints, select "Broadcast (TV and Radio), Cable, and Satellite Issues," then "Loud Commercials."
• Phone: call 888-225-5322 toll-free
• Mail: write to the Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 445 12th St. SW, Washington, DC 20554

Television Video Service Providers

Spectrum (formerly Charter/Time Warner Cable): 1-888-892-2253

2323 Teller Road
Newbury Park, CA 91320

9260 Topanga Canyon Blvd.
Chatsworth, CA 91311

8000 Van Nuys Blvd
Van Nuys, CA 91402

Order new service or for assistance with an existing order: 1-855-243-8892
Customer Support: 1-800-892-4357

Dish Network (satellite): 1-800-823-4929

DirecTV (satellite): 1-888-777-2454

HughesNet (satellite internet provider): 1-866-649-3926

Converter Box & Antenna Reception Information